If you are not happy with your purchase, please advise us via email within 5 business days of receiving your order. Please be sure to include the order number and an explanation as to why you are dissatisfied with the item.

In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 3-5 business days for the refund to be processed.

When sending returned items to Williams Road, we advise you to use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange, Williams Road reserves the right to inspect returned items upon receiving them.

In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it within 10 days of purchase. All shipping costs, including packaging and postage charges for return of the item as well as dispatch of the replacement item are to be paid by the customer. In addition, all items returned to Williams Road for exchange must be in the original condition and saleable condition.

Please note we cannot offer a refund or exchange on any Custom Design purchases if you change your mind, so please choose carefully. If there is a quality issue please send us an image and a description so we can work with you to find the best solution.
Unfortunately, we do not offer refunds or exchanges on any sale, sample or seconds items.


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