Once you’ve completed your online order, you will receive a confirmation via email. If any details are incorrect, please contact us immediately.
Delivery fees are quoted at time of purchase, excluding rural and the smaller islands (Waiheke, Great Barrier, Stewart and Chatham). Please email us directly to quote shipping rates for these areas.
We aim to dispatch all orders within 2 business days. Delivery is 1-3 business days, depending on your destination address and requirements. If we encounter any unexpected delays, we will advise you and keep you updated with the status of the order.
Delivery rates are calculated based on the size, weight and destination of the item. If the incorrect freight option is selected, we will contact you via email to arrange payment of the difference.
When your order has left our depot, you will receive an email with a tracking reference. All parcels will require a signature on delivery for security purposes. Should no one be present at the premises to sign for the delivery, a card will be left and your items will be available for collection from the courier’s office or depot.
On the day before the delivery, you will be contacted to organise a delivery booking and will be provided with an approximate three-hour delivery window.
PLEASE NOTE: Exact delivery times are not possible. Should you not confirm your delivery with the carrier, your booking will be cancelled.
If you have not received your order within 7 business days of its dispatch from Williams Road, please advise us via email so that we can investigate its whereabouts and resolve the issue.
Please note that the delivery company does not unwrap your goods or remove packaging. It is important that you check your delivery before signing for it, ensuring your goods match your sales order and only sign if you are completely satisfied with the condition of the cartons or packaging.
At this stage, we unfortunately do not offer international shipping outside of New Zealand.