Terms & Conditions

It is important to us that our customers are happy with our products and we will always endeavour to find a quick and easy solution to any problem that may arise. But in order to be clear and fair, we have put together some helpful guidelines.

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax unless stated to be otherwise. Prices are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

Full payment is required when purchasing our products online. You are only able to use one discount code per order.

We accept the following credit cards: Visa, MasterCard and American Express. All payments are processed via Stripes secure system to ensure high levels of payment security and are subject to Stripes terms and conditions. Click here to for Stripes terms: https://stripe.com/us/privacy

All orders placed with Williams Road are subject to acceptance and availability. If for any reason a product is not available, we will endeavour to indicate this on our online shop.

CUSTOM DESIGN TURNAROUND Though we aim for a 12 week delivery of your Custom Design products, timings will vary depending on our international shipping schedule. We will contact you once your piece is made and ready to be shipped.

While Williams Road strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.

Please note that all Williams Road products are made by hand and as such, there may be slight natural variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each piece and items cannot be returned for this reason. Williams Road does not provide warranties of any kind on any of its products. If you have any queries concerning a specific piece listed online which may have imperfections, please contact us for further information at info@williamsroad.co.nz.

All content on the Williams Road website is copyright and the intellectual property of Williams Road. No use of trademarks, service marks or photography is to be used without prior written consent from Williams Road.Williams Road reserves the right to update the terms and conditions set out herein without notice.


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